Privacy policy

Information we collect

We collect information in three ways.

Information you provide directly

• Your name, email address, country of residence, and any other details you submit through our profile-matching tool, contact forms, newsletter sign-up, or any consultation request.
• Your responses to questionnaires designed to assess which residency or citizenship programs may suit your profile.
• Any information you send us by email or other correspondence.

Information collected automatically

• Technical data: IP address, browser type and version, device identifiers, operating system, referring URL, pages visited, and the date and time of your visit.
• Usage data: interactions with the Site, scroll depth, and navigation paths, collected via cookies and similar technologies.

Information from third parties

• Information from our email marketing platform, analytics providers, and any partner who refers you to us with your prior consent.

How we use your information

We use the information we collect to:

• Respond to your enquiries and deliver the profile-matching report you requested.
• Match you with credentialed third-party professionals (lawyers, accountants, licensed migration consultants) in our partner network where you have requested an introduction.
• Send you periodic editorial briefings and program updates if you have opted in to receive them. You may unsubscribe at any time.
• Improve the Site, the editorial product, and the matching tool.
• Detect, investigate, and prevent fraud, security breaches, and activity prohibited by our Terms.
• Comply with applicable law and respond to lawful requests.

Cookies and similar technologies

We use cookies and similar technologies for essential functionality, analytics, and to remember your preferences. You can refuse non-essential cookies in your browser settings; essential cookies (required for the Site to function) cannot be disabled.

How we share your information

We do not sell your personal information. We share it only in the following circumstances:

• With credentialed partner professionals, when you have requested an introduction or a consultation. We do not share your information with partners speculatively.
• With service providers who help us operate the Site: hosting (Vercel), email delivery, analytics, and customer support. These providers are contractually bound to handle your information only as instructed by us.
• With legal and governmental authorities where required by law, court order, or to protect our rights, property, or the safety of our team or the public.
• In connection with a business transfer such as a merger, acquisition, financing, or sale of assets, subject to standard confidentiality protections.

Data retention

We retain your information for as long as necessary to provide the service you requested, to comply with our legal obligations, resolve disputes, and enforce our agreements. When the information is no longer needed, we delete it or anonymise it.

Your rights

Depending on where you live, you may have the right to access, correct, delete, or restrict our use of your personal information, and to object to or withdraw your consent to its processing. US residents in California, Colorado, Connecticut, Utah, Virginia, and other states with applicable privacy laws have additional rights, including the right to opt out of certain disclosures and the right to not be discriminated against for exercising these rights. EU and UK residents have rights under the GDPR including data portability.

To exercise any of these rights, email privacy@freedomfiles.co. We will respond within the timeframe required by applicable law.

Children's privacy

The Site is intended for adults. We do not knowingly collect information from children under 13 (or under 16 in the European Economic Area). If you believe a child has provided us with information, please contact us and we will delete it.

International transfers

Freedom Files operates internationally. Information you provide may be processed in the United States and in other countries where our service providers and partner professionals are located. Where required, we rely on standard contractual clauses and other appropriate safeguards for international transfers.

Security

We use commercially reasonable administrative, technical, and physical safeguards to protect your information. No system is entirely secure; we cannot guarantee that unauthorised access will never occur. If we become aware of a breach affecting your information, we will notify you in accordance with applicable law.

Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top of the page reflects the most recent revision. Material changes will be communicated by email or by a prominent notice on the Site.

Contact us

Questions about this policy or our handling of your information can be directed to:

Nu Age Ventures, LLC dba Freedom Files
privacy@freedomfiles.co